Wholesale & Custom Orders: How to Work with Rouseclay

We are so appreciate you like our works, as well as our commitment to using natural raw materials. We believe—just as you likely do—that natural products lead to a better quality of life and a more serene experience in daily use. We are delighted by your interest in becoming a distributor. We will do everything in our power to help you source the products you need, grow your local sales, assist you in selecting the right accessories to give your store a more professional look and facilitate bundled sales. And join us in sharing the philosophy of living in harmony with natural materials.

You can order wholesale teaware, tote bags and indigo textiles from Rouseclay with clear sample options, volume discounts and dedicated order support. This guide explains customization, production lead times, packing videos and shipping, so you can plan your purchase with fewer unknowns.

Buying for a shop involves more than choosing beautiful products. You need to know whether a cup will suit your customers, whether a bag can carry your design, and who will answer when you need a production update. We bring our own design work together with factory coordination, packaging preparation and logistics follow-up. A dedicated contact follows your order from the first conversation through production, dispatch and delivery follow-up.

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Start with the products and quantities your shop needs

A tea shop may want ceramic tea cups wholesale for a tasting counter and retail shelf. A lifestyle store may be looking for wholesale indigo textiles, tote bags and tea cloths that sit naturally beside its homeware collection. Tell us how you plan to use or sell the products, your preferred styles, quantities, delivery country and target date. We can then discuss an order that fits the project.

You do not have to begin with a large custom order. First-time customers can choose a sample order or go straight to a qualifying wholesale order. Samples let you feel a cup in your hand, look at the glaze in your own lighting, or check a bag’s size and fabric before committing to a larger purchase.

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Wholesale pricing, sample orders and minimum order values

All thresholds are calculated using the combined regular retail value of the qualifying products before discount, excluding shipping and destination duties or taxes. Discounts do not combine with other promotions. “35% off” means you pay 65% of the regular retail price.

For example, an eligible mixed trial order with a regular retail value of US$500 costs US$325 for the goods after the 35% discount. Shipping and destination taxes are additional. This is an order-value threshold, not a requirement to spend US$500 after discount.

What does “no mixed styles” mean?

Where a tier does not allow mixed styles, a single product style must meet the stated threshold. Several different styles cannot be added together to qualify. Tell us the exact style and options you need so we can confirm eligibility in the quotation.

Sample orders contain at least three items and cannot be customized. All sample and wholesale orders are charged separately for shipping and destination duties or taxes, except for the specific freight contribution at the highest tier.

Tea-cloth gifts and the freight contribution

Only the US$3,000, 40%-off tier includes the matching indigo tea-cloth gift: one cloth for every two teacups or teapots purchased, counting those pieces together and rounding down. Five eligible cups and teapots receive two cloths. This gift does not carry over to other tiers.

For qualifying US$200,000 orders, we contribute 50% of the freight cost under the shipping plan and quotation agreed by both parties, up to US$5,000. Destination duties and taxes are excluded. For example, agreed freight of US$6,000 receives a US$3,000 contribution; agreed freight of US$12,000 receives the capped US$5,000 contribution.

Custom teaware and textile orders: what can you change?

We bring our own design capability to the discussion and work directly with production partners to turn an idea into a specification they can make. A useful starting point can be a sketch, a reference image, your logo artwork or a description of how the product needs to work. We discuss what is feasible before you commit to production.

Custom teaware: base marks, size, shape and boxes

Eligible custom teaware orders can include a base mark or logo on the underside, changes to vessel size or shape, and custom packaging boxes. Glaze colors and ceramic materials cannot be customized.

If you want a cup that feels different in the hand or a box that fits your shop’s presentation, tell us that practical goal. We coordinate the design details and sample review with the factory, including dimensions and how the product fits its packaging. Available customization is subject to the confirmed design and quotation; the order threshold does not mean every development or packaging request is included at no extra cost.

Custom tote bags and textiles: dimensions, details and materials

Custom tote bags and other textile products can be developed around size, dimensions, style details, materials, colors and packaging. For example, you might need a different bag proportion for your retail range, or a textile size that works with a particular display.

We help connect the visual idea with the manufacturing details, then review the sample with you before production. Ordinary sample orders are not customizable; development samples for an eligible custom project are discussed and quoted as part of that project.

One dedicated contact, from your brief to dispatch

You should not have to chase a designer, a factory and a shipping provider separately to understand your own order. Your dedicated Rouseclay contact connects those steps, follows outstanding questions and keeps you informed as the order moves forward.

We provide timely progress updates as work advances, with photos or video where useful. If a production issue affects the agreed plan, we explain what has changed, what it means for your order and which decision is needed next. You have someone to ask, rather than having to guess whether silence means everything is on schedule.

Before production: turn the brief into an agreed plan

We work through the chosen styles, quantities, applicable pricing, customization, packaging and shipping requirements with you. For custom work, we coordinate factory feedback and design or sample revisions before production approval. Payment arrangements and any development charges are set out in the project quotation rather than left for you to discover later.

During production: follow the work and report progress

We stay in contact with the factory to follow the agreed specifications and production schedule. Updates focus on useful information: the stage your order has reached, checks or approvals still needed, and the expected next step. When something needs your input, we explain the options clearly so you can make a decision without interpreting factory shorthand.

Before dispatch: product checks and packing videos

Before packing and dispatch, we check the goods against the order and record a full product video. We also record the complete packing process, showing how the goods are prepared for shipment. We coordinate protective packaging and, for approved custom projects, the agreed presentation boxes.

These records help you see the goods and packaging before they leave us, and give both sides a reference if a delivery issue needs checking. They do not remove the possibility of damage in transit; our reporting and resolution process is explained below.

After dispatch: logistics follow-up

We provide the available shipment information and follow up with the logistics provider as the order travels. If an exception appears, we help clarify the status and the next action. Your dedicated contact remains available for delivery questions and the review of any reported issue.

Production lead times and international shipping

Standard products: allow an estimated 7–20 days for preparation or production after funds are received.

Custom products: allow an estimated 30–60 days for production after the deposit is received and both the design and sample are approved. The clock starts when all of these conditions have been met.

These are pre-dispatch lead times. International transport and customs clearance are additional. Tell us your intended launch date early so we can discuss the production and shipping schedule together.

Air and sea freight are available. We discuss the route and quotation with you; shipping and destination duties or taxes are additional to product prices, including for samples. The highest-tier freight contribution follows the limits above. Shipping responsibilities, insurance arrangements and clearance requirements should be confirmed in the quotation. For background on how international shipping responsibilities are defined, see 👉 the International Trade Administration’s guide to Incoterms.

If your shipment arrives damaged or incomplete

Please contact us within seven calendar days of delivery if you find transit damage, missing items or incorrect goods. Include your order number, affected quantities and clear photos of the goods, inner packaging, outer carton and shipping label. An unboxing video can help, but it is not the only acceptable evidence. Keep the packaging while the issue is reviewed where practical.

After verification, we can arrange replacement of the affected goods or a refund of their actual paid product value. A credit toward a future order is also possible if you agree. Replacement goods are supplied at no additional product charge, but you pay the replacement shipping and any destination duties or taxes. We explain those costs before arranging the replacement.

If replacement goods need to be produced, we tell you the expected timing. You do not need to place another order to receive the agreed remedy. The seven-day reporting window concerns delivery discrepancies and transit damage; it is not a blanket rejection of later product-quality concerns.

Previously disclosed and agreed handmade variations in glaze, texture or dimensions are different from damage. Cracks, leaks or sharp chips are not treated as handmade character.

Questions buyers often ask

Can I try the products before buying wholesale?

Yes. Choose at least three items, with different styles allowed, at 10% off regular retail prices. Sample orders cannot be customized; shipping and destination taxes are additional.

Can a US$500 order include my logo?

No. The mixed trial tier is for standard products. Custom orders begin at the US$10,000 single-style threshold, subject to the agreed scope and quotation.

Can I combine different teaware styles to reach a custom-order threshold?

No. Teaware tiers that prohibit mixed styles require one style to meet the threshold. Textiles allow mixed styles at the US$100,000 and US$200,000 tiers once the threshold is met.

Will I receive progress updates without repeatedly asking?

Yes. A dedicated contact follows the order and provides timely updates as it progresses, including relevant production information and pre-dispatch product and packing videos.

Does the production lead time include delivery to my shop?

No. The 7–20-day standard and 30–60-day custom lead times cover preparation or production before dispatch. Transport and customs clearance take additional time.

Tell us what you are planning

Send us your selected products or reference images, quantities, customization requirements, delivery country and postcode, and target date. If you are still comparing options, say so—we can begin with the questions that matter to your shop and help you understand the next step.

Let's discuss more further via email 👉rouseclayteam@gmail.com or whatsapp

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